Privacy Policy

Privacy Policy

This Privacy Policy describes how AskMyStay, a company based in Mumbai, Maharashtra, India ("we," "us," or "our"), collects, uses, and discloses your information when you use our platform ("Platform"). We are committed to safeguarding your privacy and ensuring the security of your personal information. By using the AskMyStay platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

1.1 Personal Information:
This information identifies you as an individual and may include:

• Name
• Email address
• Phone number
• Payment information (when processing bookings)
• Government ID proof (required for property hosts)
• Aadhaar verification details (for both property hosts and travellers, to verify identity as required by law or platform policies)
• Bank details (required for property hosts)
• Any other information you choose to provide us with during registration, booking inquiries, or communication with customer support

1.2 Usage Information:
This non-personal information helps us understand how you interact with our Platform and may include:

• IP address
• Browser type
• Operating system
• Pages you visit on our Platform
• Dates and times of your visits
• Search queries you perform on our Platform

Use of Information

2.1 Providing Services:

• We use your personal information to facilitate bookings, process inquiries, and manage your account on the Platform.
• This includes sending booking confirmations, managing communication with property hosts, processing payments (with your consent), and verifying identities through Aadhaar verification.

2.2 Communication:

• We may use your contact information to communicate with you about your bookings, provide customer support, send important updates and notifications about the Platform, and respond to your inquiries.

2.3 Improving User Experience:

• We analyze usage information to understand how users interact with our Platform. This helps us improve the functionality, performance, and content of the Platform, ultimately creating a better user experience for our visitors.

2.4 Marketing (with your consent):

• With your permission, we may use your contact information to send you promotional emails about our Platform, special offers, and new features.
• You can always unsubscribe from these communications by following the unsubscribe link in the emails you receive.

Sharing of Information

We may share your information with third parties under the following circumstances:

• Property Hosts: When you inquire about a property, we share your relevant information (name, dates, guest count, preferences, location, budget) with the property host(s) to enable them to submit bids.
• Service Providers: We may use third-party service providers to help us operate and improve our Platform. These providers may have access to your information to perform specific tasks on our behalf.
• Legal Requirements: We may disclose your information if required by law or in the good faith belief that such disclosure is necessary to comply with legal processes, protect our rights, or protect the safety of others.

Your Choices

You have control over your information:

• Access and Update: You can access and update your personal information through your account settings on the Platform.
• Marketing Opt-out: You can choose not to receive marketing communications by following the unsubscribe instructions we send you.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Platform. Your continued use of the Platform after the revised Privacy Policy is posted signifies your acceptance of the changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us.