Terms and Conditions
Please read the following Terms and Conditions ("Terms") carefully before using the AskMyStay website. By accessing and using the website, you acknowledge that you have read, understood, and agreed to comply with the terms outlined below. These Terms constitute a legally binding agreement between you and AskMyStay, a business name under Camp Sutra.
1. Introduction
Welcome to AskMyStay! These Terms govern your use of our online platform and services. By accessing or using our platform, you agree to comply with these Terms.
2. User Eligibility
2.1 By using the AskMyStay website, you affirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
2.2 If you are using the website on behalf of a company or organization, you represent and warrant that you have the authority to bind such entity to these Terms.
3. Registration
You must register on our platform by providing accurate and complete information. By registering, you agree to receive communications from us via email, WhatsApp, and through our app, including promotional communications.
4. Booking Process
When initiating a booking, you agree to provide accurate details including check-in and check-out dates, number of guests, preferences, location, and budget.
5. Platform Fee
A non-refundable platform fee of Rs10 + GST is applicable for initiating a request through our "Ask My Price" feature. This fee must be paid through our payment gateway. Please note that responses from properties are at their discretion, and AskMyStay does not guarantee a response to personalized price requests.
6. Ask My Price Process
Once a request is initiated through "Ask My Price," property owners will be notified to submit personalized/exclusive rates. You agree to rates and may confirm a booking by making a partial or full payment, including GST.
7. Payment Terms
Payment terms for bookings are defined by property owners. Any balance payment must be made directly to the property upon check-in.
8. Property Listings
Property details are provided by property owners. AskMyStay is not responsible for the accuracy of these details.
9. Responsibility
AskMyStay is an aggregator and does not handle invoicing between property owners and customers.
10. Property Response
Responses from property owners to "Ask My Price" requests are at their discretion. AskMyStay has no control over the response process.
11. Cancellation Policy
Cancellation policies are defined by property owners and may vary. Please review the cancellation policy before confirming a booking. Property-specific cancellation policies apply for refunds. If applicable, refunds will be processed within 7 business days.
12. Website Use
12.1 You may use the AskMyStay website for personal and non-commercial purposes only. Any commercial use or unauthorized access to the website is strictly prohibited.
12.2 You agree to use the website in compliance with all applicable laws and regulations and to refrain from engaging in any activity that may disrupt or interfere with the proper functioning of the website.
13. Accuracy of Information
13.1 AskMyStay strives to provide accurate and up-to-date information on the website. However, we do not warrant the accuracy, completeness, or reliability of any information or content provided on the website.
13.2 You acknowledge that any reliance on the information or content on the website is at your own risk. It is recommended to independently verify the accuracy of any information before making any decisions based on it.
14. Third-Party Providers
14.1 AskMyStay acts as an intermediary between users and service providers. The website may contain links or references to third-party websites, services, or products.
14.2 AskMyStay does not endorse or control the content, availability, accuracy, or quality of any third-party websites, services, or products. Your interactions with third-party providers are solely between you and the respective provider.
14.3 AskMyStay shall not be liable for any damages or losses incurred as a result of your use of or reliance on any third-party websites, services, or products.
15. Intellectual Property
15.1 All content on the AskMyStay website, including but not limited to text, graphics, logos, images, and software, is the property of AskMyStay or its licensors and is protected by intellectual property laws.
15.2 You agree not to reproduce, modify, distribute, or create derivative works based on the content of the website without explicit written permission from AskMyStay.
16. Limitation of Liability
16.1 AskMyStay shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of the website or any services provided through AskMyStay.
16.2 AskMyStay does not guarantee the availability, accuracy, or quality of any services offered by third-party providers.
17. Privacy
AskMyStay respects your privacy and handles personal information in accordance with its Privacy Policy. By using the AskMyStay website, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.
18. Modifications
18.1 AskMyStay reserves the right to modify or update these Terms at any time without prior notice.
18.2 It is your responsibility to review the Terms periodically. Your continued use of the AskMyStay website after any modifications constitutes acceptance of the updated Terms.
19. Termination
AskMyStay may suspend or terminate your access to the website at its discretion, without prior notice, if you violate these Terms or engage in any fraudulent or unlawful activities.
20. Governing Law
These Terms are governed by the laws of Maharashtra, India. Any dispute arising out of or relating to these Terms will be settled by binding arbitration in Mumbai, India.
21. Price Guarantee Policy
21.1 Our Promise:
AskMyStay guarantees that you will receive the best price for your stay from the properties listed on our platform. If you find a lower price for the same property, with identical booking details, we will refund the platform fee of Rs10 paid to initiate your request.
21.2 Eligibility Criteria:
21.3 Exclusions:
21.4 How to Submit a Claim:
To submit a claim, you must contact AskMyStay’s customer support team and provide:
21.5 Refund Process:
Upon successful verification of your claim, AskMyStay will refund the Rs10 platform fee to your original payment method within 7 business days.
21.6 Final Decision:
AskMyStay reserves the right to determine the validity of all claims. Decisions made regarding claims under this policy are final and binding.
By using the AskMyStay website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
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